• Q1: Is it safe to purchase via the Internet?

Yes. We partner with top e-commerce services providers in software industry to ensure your online purchase is fast and safe. Online orders are transacted via secure encrypted Internet connection. No private information will leak.

 

• Q2: What kinds of payment options do you offer?

We offer numerous customer payment options including: Paypal, Visa, MasterCard, Eurocard, Alipay, Bank/Wire transfer, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus.

For more information on online payment related issues, you can call Avangate our products’ vendor.

Hotline: +1 (650) 963-5701 / (888) 247-1614 (USA/Canada)
+31 88 0000008 (International)
(24/7 English phone support for online payment related issues.)

 

• Q3: What if I was charged twice for the same product?

If you were charged more than the price you should pay, usually due the duplicated order submissions, please email us with order details. We will refund the duplicated payment to you within days.

 

• Q4: How can I get the product and license?

Once you complete the online order, you were supposed to receive an email with the order information and license code.

Trial version of Any Video (DVD) Converter Pro is available on our website. For your convenience, just click here to download the program.

If you order a copy of backup CD plus to the program, please allow about 10 days for delivery. If you need to use the program urgently, we suggest you download the program from our website.

 

• Q5: I paid but did not receive license code. Why?

You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox.

If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.

If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

To retrieve your license code, please refer to What if I lost the license code?

 

• Q6: My license is invalid. What shall I do?

There are three possibilities:

1. Your user name contains punctuation, symbols or special characters.

For example, the character Ÿ, the symbol $, or the punctuation ’, will not be recognized by the program. Some French, Greek, Italian, German, Dutch, Japanese, Chinese or Spanish characters will not be accepted by the program.

If your license code is invalid due this reason, please contact us for a new code with the user name in English characters as you prefer.

2. Blank spaces are accidentally added.

Please mind that license information is case-sensitive. Do not enter any extra blank space to the license name or code.

3. The license does not match the program.

Please note that we have several similar but different programs. Please match the license with the very program you use.

For instance, if you purchase Any DVD Converter, but accidentally download Any Video Converter, then you will fail to register the program. You shall download Any DVD Converter instead.

 

• Q7: What if I lost the license code?

You can retrieve your license code online. Just go to http://www.any-video-converter.com/retrieve-code.php . You will be required to provide the email address you used to purchase the product.

If you fail to retrieve license code via the online auto service, please contact us at support@any-video-converter.com to request your original license. Please provide us with detailed information about your purchase, such as email address, user name, etc.

 

• Q8: How to register the product?

Please note that you cannot register from Any Video Converter Free Version.

Please download and install the evaluation version from this page

Please run the evaluation version of the program, click the menu "Help > Enter License Code".

There will be a popup dialog box for you to enter license name and code. You may enter the Name and Code, and click OK. You may restart the program to activate the registration.

 

• Q9: Can I get free updates?

Yes. All updates are free.

You will get update remind message when there is a new version available.

You can visit our website www.any-video-converter.com and click Download button to download and install the latest version.

If you install the latest version to the location you installed last time, you don't have to register again.

If your change the install location, please re-register again using the original license name and code.

 

• Q10: My code becomes invalid after installing the new version. Why?

It's probably that you didn't download the right software, e.g., your code is for Any DVD Converter but you accidently downloaded Any Video Converter. Therefore, you will receive this message "Sorry, the registration name and code are not valid" while trying to register.

Please make sure to download the correct software from our website.

 

• Q11: When I try to install the new version, I get an error message that reads "delete file failed: code 5. Access is denied". Any idea?

Please make sure the program is not running while you're installing a new version.

 

• Q12: I need to register Any Video (DVD) Converter every time I want to use it. Why?

If you use Any Video (DVD) Converter with a user account that has no administrative privileges, the program may go back to evaluation version once you logoff.

You can solve this problem by installing program as administrator. Right-click on the setup file (.exe) and select "Run as administrator", enter the administrator's password and install Any Video (DVD) Converter.

If you want to register this program under a limited user, please refer to Q13, after the 5th step, register this program.

 

• Q13: How can I register or run Any Video (DVD) Converter with full control under a limited user?

Please follow the steps below to run Any Video (DVD) Converter with a limited user account:

1. Login your administrative account.
2. Go to the install directory, right click on "Any Video (DVD) Converter Professional" folder and click "properties". Normally, the directory is C:\program files\AnvSoft\Any Video (DVD) Converter Professional.
3. If there is a Security tab, open it, select the users group, in the Permission for Users section, select "full control" and apply.
4. If there is no security tab, open "Control Panel", open"Administrative Tools", open "Local Security Policy", unfold "Local Policies" and select "Security Options", in the right panel, you can find "Network Access: Sharing and security model for local accounts", double click to open and change it to "Classic - local users authenticate as themselves" and apply. Then go back to "Any Video (DVD) Converter Professional" folder and click "properties". Then follow the third step.
5. Log off and switch to the limited user, then open the program.

 

• Q14: Can I upgrade my paid Any Video Converter to Any DVD Converter?

No. They are sold as different programs. However, you can buy Any DVD Converter, then contact us to request a refund of previous order of Any Video Converter. Please note this only applies to recent purchase of Any Video Converter within a month.

 

• Q15: I prefer an old version, is it available?

You can download older version from the following links. Please replace "x" with the version number.
ADCPro: http://sp.any-video-converter.com/older_installer/adcpro-setup-x.x.x.exe
AVCPro: http://sp.any-video-converter.com/older_installer/avcpro-setup-x.x.x.exe
AVCFree: http://sp.any-video-converter.com/older_installer/avc-setup-x.x.x.exe

Remove DRM from iTunes M4V Movie

• Download free trial!
• Buy it Now!