ANY DVD CONVERTER / ANY VIDEO CONVERTER

• Is it safe to purchase via the Internet?
  

  Yes. We partner with top e-commerce services providers in software industry to ensure your online purchase is fast and safe. Online orders are transacted via secure encrypted Internet connection. No private information will leak.

  SWREG and RegNow are both Digital River companies. You can also use your PayPal account to order our products, which give you more secure confidence to buy online.

• What kinds of payment options do you offer?

We offer numerous customer payment options including: Paypal, Visa, MasterCard, American Express, Discover, JCB, Switch, Solo, US Check, UK Cheque, International Money Order, EFT, ACH, BACS, Wire Transfer, Credit Card by Phone or Fax with 16 toll-free international numbers.

• What if I was charged twice for the same product?

If you were charged more than the price you should pay, usually due the duplicated order submissions, please email us with order details. We will refund the duplicated payment to you within days.

• How can I get the product and license?

Once you complete the online order, you were supposed to receive an email with the order information and license code.

Trial version of Any Video Converter Pro is available on our website. For your convenience, just click here to download the program.

If you order a copy of backup CD plus to the program, please allow about 10 days for delivery. If you need to use the program urgently, we suggest you download the program from our website.

• I paid but did not receive license code. Why?

You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox.

If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.

If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

To retrieve your license code, please refer to What if I lost the license code?

• My license is invalid. What shall I do?

There are three possibilities:

1. Your user name contains punctuation, symbols or special characters.

For example, the character Ÿ, the symbol $, or the punctuation ’, will not be recognized by the program. Some French, Greek, Italian, German, Dutch, Japanese, Chinese or Spanish characters will not be accepted by the program.

If your license code is invalid due this reason, please contact us for a new code with the user name in English characters as you prefer.

2. Blank spaces are accidentally added.

Please mind that license information is case-sensitive. Do not enter any extra blank space to the license name or code.

3. The license does not match the program.

Please note that we have several similar but different programs. Please match the license with the very program you use.

For instance, if you purchase Any Video Converter, but accidentally download Any DVD Converter, then you will fail to register the program. You shall download Any Video Converter instead.

• What if I lost the license code?

You can retrieve your license code online. Just go to http://www.any-video-converter.com/retrieve-code.php . You will be required to provide the email address you used to purchase the product.

If you fail to retrieve license code via the online auto service, please contact us at support@any-video-converter.com to request your original license. Please provide us with detailed information about your purchase, such as email address, user name, etc.

• How to register the product?

Please run Any Video Converter, click the menu "Help > Enter License Code".

There will be a popup dialog box for you to enter license name and code. You may enter the Name and Code, and click OK. You may restart the program to activate the registration.

• Can I get free updates?

Yes. All updates are free.

You will get update remind message when there is a new version available.

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You can also check our website www.any-video-converter.com for update information.

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If you install the latest version to the location you installed last time, you don't have to register again.

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If your change the install location, please re-register again using the original license name and code.

Sync your iPod/iPhone with iTunes/PC

• iPhone Transfer Software
• iPod Transfer Software