Q: After I load my DVD into the program, I can only see the titles of it. How can I see the chapters in each title of the DVD?
A: Please check the option “Show Chapters” in the bottom left panel. Then all the chapters on the DVD will be shown in the upper left panel.
Q:I just want a clip/segment of my DVD. Is it possible?
A:Yes. You need set "Start Time" and "Stop Time" to get the clip you want. First of all, you should highlight the tile of your DVD, which includes the main episodes of the movie. And then enter correct values for "Start Time" and "Stop Time", which can be found in the bottom right panel of the interface. For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:00:00" for "Start Time" and "00:03:00" for Stop Time". This operation also works for a certain chapter.
Q: After I convert my DVD to PSP, what should I do to get the output files transferred to my PSP properly so that I can watch the movie on it? Do I need to rename them?
A: please choose “Copy to PSP” in the "Tools" menu of the program. It can help you transfer files, both mp4 and THM into PSP easily and properly. The Manager program will help you rename the files automatically so that PSP will recognize them.
Q: I have properly connected my PSP with my PC and my PC has recognized my PSP as removable drive. But when I select it in the PSP Video Manager, the Manager will still show "Your selected drive is not a PSP". Why?
A: Please check the folder path on your PSP. If you have connected it successfully and your PC has recognized it as a removable drive, please open it through your PC. You should be able to find a folder called PSP on it. And in the PSP folder, you should have two sub-folders, MUSIC and PHOTO. Please have a check. If you do not have such a path, please create it yourself. Maybe you have deleted them before.
Q: I have successfully transferred the output PSP files to my PSP with PSP Video Manager. But it says "Corrupt Data" when I try to watch them on my PSP. Why?
A: Did you modify certain settings in the conversion job, such as "Frame Rate", video "Bit Rate" and audio "Sample Rate", etc? If it is so, you must not enter a value of your own in this situation. You should only use those which we have offered in the drop-down list. The values we offered are what PSP can support. If you enter other numbers, PSP will not recognize the output files.
Q: After my DVD is ripped, I get a quite low/high volume. Is it possible to raise/lower it?
A: Please choose “Options” in the “View” menu, then click the “DVD Options” in the pop-up window, and you will find the option for "Volume". The default value is 3. You can enter a smaller or larger number for it.
Q: After the conversion is done, I click "Open" to find the output files. But I get a sub-folder named in the Album of my DVD and the output files are in it. Is it possible to avoid it? I just want to find my output files directly in the output folder I set.
A: Please choose “Options” in the “View” menu, and then uncheck the options for "Create title folder in the output folder" and "Create album folder in the output folder". After that, you will be able to find the output files directly in the output folder.
Q: After the conversion to certain audio formats is done, I found that the output audio files always skip. It means there are always some short breaks during playback. How to correct it?
A: Maybe you have set a smaller value for audio bit rate. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result. And also, is it possible to select another audio track for the conversion job?
Q: what is the difference between the free trail version and the full version?
A: The only difference between the trial version and the full version is the limitation that you can only encode 5 minutes for each item. After you purchase our product, you will be provided your registration name and code which will unlock the limitation of free trial version.